Trainer Guide

Training Division FAQs

What is the Training Division?
The Trainer Division is responsible for training Recruits. They are encouraged to regularly read the Trainer Guide and Trainer Script to ensure the quality of training is maintained. Moreover, they should be at their best in conducting trainings, as they are the representatives of HIA to its new members. ​
What are my duties and perks as a Trainer?
Duties: 
  • Conduct trainings for Recruits 
  • Utilise #trainer-hub channel in HIA's Discord
  • Logging Recruit trainings on the Portal
  • Trial Trainers need to complete 2 trainings to get promoted

Perks
  • Trial Trainers have priority for filling the main seat in FTT
  • Trainers have priority to train Recruits over HR+ members
  •  Eligible to be nominated for the Trainer of the Month (TOTM) award
  • Eligible to claim Pay Bonus, if completed 5 or more training sessions
  • Pay Bonus can be collected from Sunday, 8pm - Monday, 8pm GMT/BST
How to utilize the #trainer-hub?
As Trainers, utilizing #trainer-hub channel is an essential part of training. It serves as a tool for communication and resolution in any training circumstances.
Please be reminded of the proper guidelines on when this channel may and may not be used:
  1. Incomplete Training
  2. Promoted Members but unable to undergo Training/Tour
If you have completed the needed training, you are encouraged to reply or react on the message to confirm that it has been done and no further action is needed.
NOTE: Do not log it as "INCOMPLETE" if they did not finish the training but were able to PASS the test. You must mark it as "COMPLETE" and leave a comment indicating where the training stopped.
Do not use this channel if the training is complete. This channel is purely for communication for incomplete training.
How to log a training session correctly?
When to log a Recruit training as PASS?
  • When the Recruit answers the questions correctly (considering the minimum passing requirements) along with maintaining a good behavior.
  • If the Recruit passes the test but did not complete the rest of the training program
NOTE: In this case, when logging the training on Portal, mention in the comment section where you reached, and post this in the #trainer_hub channel in Discord as well
When to log a Recruit training as FAIL?
  • If the Recruit leaves/disconnects before or during the test, and does not come back within 5 minutes.
  • If the Recruit is AFK before/during the test. 
  • If a Recruit is trolling.
NOTE: In this case, give the Recruit up to 3 warnings before logging the training as fail. After logging the training, request for a Room Rights or Training Supervisor member to handle the situation
IMPORTANT: Recruit training should not be logged as INCOMPLETE, this can only be used for Security+ training.
How to request a Training Supervisor?
If you ever need a assistance in training, you may inform in the #request channel and tag a Training Supervisor. 

Ex: @Training Supervisor > needs assistance, ,please.

If no Training Supervisor is available within 5 minutes, you may ask for assistance to any SM+ Members who can provide guidance for your training session. 
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If neither a Training Supervisor nor an SM+ Member is available, you may proceed with conducting the  training independently  and utilize the Trainer Guide and Trainer Script as reference materials.
If you have any questions about the Trainer Guide please contact the respective leaders or a member of the CoS Team.
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