OOA Training Script
¥ Welcome to the Office of Administration Training Program! ¥
Today we will be covering some of your new responsibilities and expectations as an OOA member.
There will be a test at the end so it is recommended to listen carefully and take notes.
Please remain silent unless you are asked a question and do not move around unless asked to.
Before we begin, are you on a mobile device or a desktop?
*Wait for them to respond*
Are you ready?
[Select one to continue]
Today we will be covering some of your new responsibilities and expectations as an OOA member.
There will be a test at the end so it is recommended to listen carefully and take notes.
Please remain silent unless you are asked a question and do not move around unless asked to.
Before we begin, are you on a mobile device or a desktop?
*Wait for them to respond*
Are you ready?
[Select one to continue]
OOA Training Script - Mobile
Let’s begin with some basic information about the Help Desk.
The function of the Help Desk is to assist members with HIA/Habbo related questions they might have.
This desk refers information and requests to Admins, Electives, and Special Units
(i.e. Badge Admins, RadioiC, etc.).
However, some questions are only to be answered by certain personnel:
If someone approaches you with any information about an external organisation,
please direct them to an External Relations member.
Only External Relations members are allowed to handle matters outside of HIA.
If someone approaches you with transfer-related questions and disputes,
please direct them to a Transfer Unit member.
Do you have any questions so far?
*Answer any questions they may have*
Next, we will be going through the FTHD guidelines and regulations:
1. The Help Desk is for HIA/Habbo related questions ONLY.
Utilising the desk to socialise is prohibited.
2. Answer all questions to the best of your abilities, and do not give out false information.
If at any point you’re not sure of an answer, refer them to someone else.
3. Familiarise yourself with the Code of Conduct on the HIA site.
4. Do not go AFK/idle on this station.
Please take note that members seek assistance at the help desk.
5. Make sure to have the front seats filled first in the Help Desk, then the seats in the back.
Now, let’s take a look at some common questions that are asked at the Help Desk.
1. When am I getting paid?
Correct answer: Pay is at 12am, 6am, 12pm, and 6pm UK time.
If you live in another country, you can use the time converter on the homepage of the HIA site.
2. How do I get a mentor?
Correct answer: You can apply by going to the following link: cutt|ly/MentorRequest
Replace the | with a dot instead when searching.
3. How do I apply for a LOA?
(For members who have Portal access)
Submit an LOA request through the LOA Hub on Portal.
Next, request the LOA badge and add LOA to your motto.
If you are on our Discord server, you could request for a LOA Admin
to approve your request through the #requests channel.
We also have a LOA Guide on our site under Resources > Guides > LOA Guide.
(For Security who do not have Portal access)
Since you don’t have Portal access, I’ll contact an LOA Admin for you.
Please let me know your leave date, return date, and your reason.
Make sure to request the LOA badge and add “LOA” to your motto.
We also have a LOA Guide on our site under Resources > Guides > LOA Guide.
4. How can I get a trading pass?
Correct answer: Refer to the Trading Pass Guide under Resources > Guides > Trading Pass Guide.
I can also walk you through how to activate your trading pass if you prefer.
5. I have a complaint against someone, what do I do?
Please submit a complaint at bit|ly/LegalACC with screenshots regarding the incident.
*You may guide them through the whole process.*
6. Can I buy ranks here? How can I buy them?
Yes you can! A Rank Seller will assist you with buying ranks.
If you’re on our Discord server, you may request for a Rank Seller in the #requests channel.
Please take note that you SHOULD NOT request for a Rank Seller if
one has been requested recently and not reacted to.
If you want, I can check and request a Rank Seller for you :)
Do you have any final questions before we start the test?
*Answer any questions they may have*
Now we will begin the test. You will be tested on the Help Desk procedures.
Good luck!
1. What kind of questions are allowed at the Help Desk?
2. Name 2 actions that are prohibited at FTHD?
3. Someone has a complaint about another agency, how would you handle the situation?
4. If you encounter a member asking about paytime, how would you handle the situation?
5. If you encounter a member who didn’t get paid and insists that they worked, what would you do?
6. If you encounter a member seeking a mentor, how would you handle the situation?
7. A member has questions about taking a LOA, how would you handle the situation?
*Trainee must understand all of the answers to the questions above. If they get any answers incorrect, please let them know and assist them if they struggle.*
Congratulations! You’ve passed the OOA Examination! |
Note that the information expressed in this training can be found on the Help Desk Guide:
hiahabbo|com/ooa-guide - replace the | with dots
Please refer to this guide if you need assistance at the Help Desk.
Again, if you don’t know the answer to a question, don’t be afraid to ask!
You may refer to the Help Desk FAQ Sheet linked below the OOA guide to source for answers to FAQs!
If your question is not yet reflected on the sheet, feel free to submit in the form linked as well!
With this we conclude your OOA training - Congratulations and welcome to the OOA Division!
You may now return to base if you don’t have any other questions :)
**Don’t forget to log this training session under 'OOA' on the portal.**
The function of the Help Desk is to assist members with HIA/Habbo related questions they might have.
This desk refers information and requests to Admins, Electives, and Special Units
(i.e. Badge Admins, RadioiC, etc.).
However, some questions are only to be answered by certain personnel:
If someone approaches you with any information about an external organisation,
please direct them to an External Relations member.
Only External Relations members are allowed to handle matters outside of HIA.
If someone approaches you with transfer-related questions and disputes,
please direct them to a Transfer Unit member.
Do you have any questions so far?
*Answer any questions they may have*
Next, we will be going through the FTHD guidelines and regulations:
1. The Help Desk is for HIA/Habbo related questions ONLY.
Utilising the desk to socialise is prohibited.
2. Answer all questions to the best of your abilities, and do not give out false information.
If at any point you’re not sure of an answer, refer them to someone else.
3. Familiarise yourself with the Code of Conduct on the HIA site.
4. Do not go AFK/idle on this station.
Please take note that members seek assistance at the help desk.
5. Make sure to have the front seats filled first in the Help Desk, then the seats in the back.
Now, let’s take a look at some common questions that are asked at the Help Desk.
1. When am I getting paid?
Correct answer: Pay is at 12am, 6am, 12pm, and 6pm UK time.
If you live in another country, you can use the time converter on the homepage of the HIA site.
2. How do I get a mentor?
Correct answer: You can apply by going to the following link: cutt|ly/MentorRequest
Replace the | with a dot instead when searching.
3. How do I apply for a LOA?
(For members who have Portal access)
Submit an LOA request through the LOA Hub on Portal.
Next, request the LOA badge and add LOA to your motto.
If you are on our Discord server, you could request for a LOA Admin
to approve your request through the #requests channel.
We also have a LOA Guide on our site under Resources > Guides > LOA Guide.
(For Security who do not have Portal access)
Since you don’t have Portal access, I’ll contact an LOA Admin for you.
Please let me know your leave date, return date, and your reason.
Make sure to request the LOA badge and add “LOA” to your motto.
We also have a LOA Guide on our site under Resources > Guides > LOA Guide.
4. How can I get a trading pass?
Correct answer: Refer to the Trading Pass Guide under Resources > Guides > Trading Pass Guide.
I can also walk you through how to activate your trading pass if you prefer.
5. I have a complaint against someone, what do I do?
Please submit a complaint at bit|ly/LegalACC with screenshots regarding the incident.
*You may guide them through the whole process.*
6. Can I buy ranks here? How can I buy them?
Yes you can! A Rank Seller will assist you with buying ranks.
If you’re on our Discord server, you may request for a Rank Seller in the #requests channel.
Please take note that you SHOULD NOT request for a Rank Seller if
one has been requested recently and not reacted to.
If you want, I can check and request a Rank Seller for you :)
Do you have any final questions before we start the test?
*Answer any questions they may have*
Now we will begin the test. You will be tested on the Help Desk procedures.
Good luck!
1. What kind of questions are allowed at the Help Desk?
2. Name 2 actions that are prohibited at FTHD?
3. Someone has a complaint about another agency, how would you handle the situation?
4. If you encounter a member asking about paytime, how would you handle the situation?
5. If you encounter a member who didn’t get paid and insists that they worked, what would you do?
6. If you encounter a member seeking a mentor, how would you handle the situation?
7. A member has questions about taking a LOA, how would you handle the situation?
*Trainee must understand all of the answers to the questions above. If they get any answers incorrect, please let them know and assist them if they struggle.*
Congratulations! You’ve passed the OOA Examination! |
Note that the information expressed in this training can be found on the Help Desk Guide:
hiahabbo|com/ooa-guide - replace the | with dots
Please refer to this guide if you need assistance at the Help Desk.
Again, if you don’t know the answer to a question, don’t be afraid to ask!
You may refer to the Help Desk FAQ Sheet linked below the OOA guide to source for answers to FAQs!
If your question is not yet reflected on the sheet, feel free to submit in the form linked as well!
With this we conclude your OOA training - Congratulations and welcome to the OOA Division!
You may now return to base if you don’t have any other questions :)
**Don’t forget to log this training session under 'OOA' on the portal.**
OOA Training script - PC (Desktop)
Let’s go through your new abilities now that you're in the OOA Division.
Please open a new tab and go to hiahabbo|com
You can find the guide under Resources > Guides > "OOA Guide"
and let me know once you’re there.
Please read through slides 3 - 8 before we begin.
Let me know when you have finished.
Let's begin with some basic information about the Help Desk.
The purpose of the Help Desk is to assist members with HIA/Habbo-related questions they might have.
This desk refers information and requests to Admins, Electives, and Special Units
(i.e. Badge Admins, RadioiC, etc.).
However, some questions are only to be answered by certain personnel:
If someone approaches you with any information about an external organisation,
please direct them to an External Relations member.
Only External Relations members are allowed to handle matters outside of HIA.
If someone approaches you with transfer-related questions and disputes,
please direct them to a Transfer Unit member.
Do you have any questions about anything we’ve discussed so far?
*Answer any questions they may have*
Next, we will be going through the FTHD guidelines and regulations:
1. The Help Desk is for HIA/Habbo-related questions ONLY.
Utilizing the desk to socialize is prohibited.
2. Answer all questions to the best of your ability, and do not give out false information.
If at any point you’re not sure of an answer, refer them to someone else.
3. Familiarize yourself with the Code of Conduct on the HIA site.
4. Do not go AFK/idle on this station.
Take note that members seek assistance at the help desk.
5. Make sure to have the front seats filled first in the Help Desk, then the seats in the back.
Now, let’s take a look at some common questions that are asked at the Help Desk.
Please read through slides 9-25. These are a list of questions and answers relating to OOA division.
Let me know when you have finished.
Do you have any questions about anything we’ve discussed so far?
*Answer any questions they may have*
Let’s briefly summarise the most frequently asked questions before the test.
What are the pay times? 6 AM, 6 PM, 12 AM, 12 PM (UK Time).
HIA’s homepage provides a tool if someone is unsure of pay times due to differences in timezones.
How do I request a mentor?
The Mentor Request Form can be found by scrolling down from the HIA site’s homepage.
I won a HET event, when may I collect my prize?
HETiCs regularly host prize runs, the winners get tagged in #general when one is happening.
How do I unlock the trading pass?
Go to hiahabbo|com and follow: Resources > Guides > Trading Pass Guide
How do I join the discord?
Go to hiahabbo|com and read up on the rules at: Resources > Discord> Discord Guide,
Once they have read this, follow: Resources > Discord> Discord Verify Guide
How do I file for an LOA?
(For members who have Portal access)
Visit our Portal and go to “LOA Hub”, on the top right fill out “New Leave Request”
Next, request the LOA badge and add “LOA” to your motto.
If you’re on our Discord channel, request for an LOA Admin
to approve your request through the #request channel.
We also have a LOA Guide on our site under Resources > Guides > LOA Guide.
(For Security who do not have Portal access)
Since you don’t have access to our Portal, I’ll contact LOA Admin for you.
Please provide me with your leave date, return date, and your reason.
Make sure to request the LOA badge and add “LOA” to your motto.
We also have a LOA Guide on our site under Resources > Guides > LOA Guide.
Are we allowed to purchase ranks? If so, how?
Yes it is allowed! You will need to request for a Rank Seller to assist you with that,
If you’re on our Discord server, you may request one in the #request channel.
Please take note that you SHOULD NOT request for a Rank Seller if
one has been requested recently and not reacted to.
If you want, I can check and request one for you :)
Do you have any final questions before we start the test?
*Answer any questions they may have*
Let's begin the test! Good luck!
First, respond to these scenarios as if I am a member asking a question at the Help Desk.
1. I won a game yesterday, but I haven’t received my prize. How do I get it?
2. I am going abroad for 2 months, I was told I need to submit an LOA request. How?
3. When are the paytimes? I am in a different timezone and I am not sure.
4. I’ve been working non-stop and didn’t get paid, how do I know if I’m eligible for pay?
5. When will my division task be marked?
6. Do you know how I can get pay bonus for this week? I requested the badge already.
Now, I will be testing you on the Help Desk procedures.
7. What kind of questions are allowed at the Help Desk?
8. Name 2 actions that are prohibited at FTHD?
9. How would you greet a member who approaches you at the Help Desk?
10. Name 1 of the guidelines for being an OOA member.
11. A member asks about the status of their LA appeal, how would you handle the situation?
*Trainee must understand all of the answers to the questions above. If they get any answers incorrect, please let them know and assist them if they struggle.*
Congratulations! You’ve passed the OOA Examination! |
Note that the information expressed in this training can be found on the Help Desk Guide:
hiahabbo|com/ooa-guide - replace the | with dots
Please refer to this guide if you need assistance at the Help Desk.
Again, if you don’t know the answer to a question, don’t be afraid to ask!
You may refer to the Help Desk FAQ Sheet linked below this guide to source for answers to FAQs!
If your question is not yet reflected on the sheet, feel free to submit in the form linked as well!
With this we conclude your OOA training - Congratulations and welcome to the OOA Division!
You may now return to base if you don’t have any other questions :)
**Don’t forget to log this training session under 'OOA' on the portal.**
Please open a new tab and go to hiahabbo|com
You can find the guide under Resources > Guides > "OOA Guide"
and let me know once you’re there.
Please read through slides 3 - 8 before we begin.
Let me know when you have finished.
Let's begin with some basic information about the Help Desk.
The purpose of the Help Desk is to assist members with HIA/Habbo-related questions they might have.
This desk refers information and requests to Admins, Electives, and Special Units
(i.e. Badge Admins, RadioiC, etc.).
However, some questions are only to be answered by certain personnel:
If someone approaches you with any information about an external organisation,
please direct them to an External Relations member.
Only External Relations members are allowed to handle matters outside of HIA.
If someone approaches you with transfer-related questions and disputes,
please direct them to a Transfer Unit member.
Do you have any questions about anything we’ve discussed so far?
*Answer any questions they may have*
Next, we will be going through the FTHD guidelines and regulations:
1. The Help Desk is for HIA/Habbo-related questions ONLY.
Utilizing the desk to socialize is prohibited.
2. Answer all questions to the best of your ability, and do not give out false information.
If at any point you’re not sure of an answer, refer them to someone else.
3. Familiarize yourself with the Code of Conduct on the HIA site.
4. Do not go AFK/idle on this station.
Take note that members seek assistance at the help desk.
5. Make sure to have the front seats filled first in the Help Desk, then the seats in the back.
Now, let’s take a look at some common questions that are asked at the Help Desk.
Please read through slides 9-25. These are a list of questions and answers relating to OOA division.
Let me know when you have finished.
Do you have any questions about anything we’ve discussed so far?
*Answer any questions they may have*
Let’s briefly summarise the most frequently asked questions before the test.
What are the pay times? 6 AM, 6 PM, 12 AM, 12 PM (UK Time).
HIA’s homepage provides a tool if someone is unsure of pay times due to differences in timezones.
How do I request a mentor?
The Mentor Request Form can be found by scrolling down from the HIA site’s homepage.
I won a HET event, when may I collect my prize?
HETiCs regularly host prize runs, the winners get tagged in #general when one is happening.
How do I unlock the trading pass?
Go to hiahabbo|com and follow: Resources > Guides > Trading Pass Guide
How do I join the discord?
Go to hiahabbo|com and read up on the rules at: Resources > Discord> Discord Guide,
Once they have read this, follow: Resources > Discord> Discord Verify Guide
How do I file for an LOA?
(For members who have Portal access)
Visit our Portal and go to “LOA Hub”, on the top right fill out “New Leave Request”
Next, request the LOA badge and add “LOA” to your motto.
If you’re on our Discord channel, request for an LOA Admin
to approve your request through the #request channel.
We also have a LOA Guide on our site under Resources > Guides > LOA Guide.
(For Security who do not have Portal access)
Since you don’t have access to our Portal, I’ll contact LOA Admin for you.
Please provide me with your leave date, return date, and your reason.
Make sure to request the LOA badge and add “LOA” to your motto.
We also have a LOA Guide on our site under Resources > Guides > LOA Guide.
Are we allowed to purchase ranks? If so, how?
Yes it is allowed! You will need to request for a Rank Seller to assist you with that,
If you’re on our Discord server, you may request one in the #request channel.
Please take note that you SHOULD NOT request for a Rank Seller if
one has been requested recently and not reacted to.
If you want, I can check and request one for you :)
Do you have any final questions before we start the test?
*Answer any questions they may have*
Let's begin the test! Good luck!
First, respond to these scenarios as if I am a member asking a question at the Help Desk.
1. I won a game yesterday, but I haven’t received my prize. How do I get it?
2. I am going abroad for 2 months, I was told I need to submit an LOA request. How?
3. When are the paytimes? I am in a different timezone and I am not sure.
4. I’ve been working non-stop and didn’t get paid, how do I know if I’m eligible for pay?
5. When will my division task be marked?
6. Do you know how I can get pay bonus for this week? I requested the badge already.
Now, I will be testing you on the Help Desk procedures.
7. What kind of questions are allowed at the Help Desk?
8. Name 2 actions that are prohibited at FTHD?
9. How would you greet a member who approaches you at the Help Desk?
10. Name 1 of the guidelines for being an OOA member.
11. A member asks about the status of their LA appeal, how would you handle the situation?
*Trainee must understand all of the answers to the questions above. If they get any answers incorrect, please let them know and assist them if they struggle.*
Congratulations! You’ve passed the OOA Examination! |
Note that the information expressed in this training can be found on the Help Desk Guide:
hiahabbo|com/ooa-guide - replace the | with dots
Please refer to this guide if you need assistance at the Help Desk.
Again, if you don’t know the answer to a question, don’t be afraid to ask!
You may refer to the Help Desk FAQ Sheet linked below this guide to source for answers to FAQs!
If your question is not yet reflected on the sheet, feel free to submit in the form linked as well!
With this we conclude your OOA training - Congratulations and welcome to the OOA Division!
You may now return to base if you don’t have any other questions :)
**Don’t forget to log this training session under 'OOA' on the portal.**