A badge removal is the act of removing official HIA-related badges from a user’s profile after their online time has exceeded the 14 days inactive period. In saying this, badge removal requests must only be logged when the user has overstayed 15+ days of inactivity. This is because the user is granted a ‘24 hour grace period’ after surpassing 14 days of inactivity. 
Members within the elective ranks who hold the badge admin privilege can remove badges. If you wish to contact a badge admin (BA), you can ask for one in the #requests channel on Discord.

Please note:
  • Badge removal requests can only be submitted through the portal.
  • Badge admins are not in charge of SU Related or Pay related badges, it is merely coincidental if a user is within the SU/Payer and also a badge admin; the two do not correlate.
  • If you wish to request the removal of a person's HC Levels due to inactivity, contact a Payer.
  • If you wish to request the removal of a person's Special Unit badges due to inactivity, contact that Special Unit's iCs.

Example:
@ExRiC > Remove (username) inactivity
@Payer > (username) inactivity please remove HC Levels #

​Once a user has met the requirements of inactivity, members of High Management+ may submit a badge removal request on the Portal. This is done under the Portal Logs section, then Access Removals > Requests.

​Here you can see current and previous badge removal requests. ‘Requester’ is the username of those who have submitted badge removal requests, whilst ‘Request Target’ is the user whose badge may be removed. The checkered flag on the far right indicates whether or not the badges have been removed by a badge admin.
(1) New requests are added by clicking the blue ‘Add Request’ Button.
(2) Here is where the inactive username should be put; with your reasoning and screenshot(s). ​
Screenshots can be uploaded using image hosting sites such as Imgur, Gyazo, or Lightshot. Once you have clicked ‘Add Log’, you have successfully submitted a badge removal request which you may now view on the Badge Removal Requests page. A pop up will also show to confirm that the request has been logged.

For members with their Profile Open

Step 1: Check their Profile
  • If the member's last login was 15+ days ago, take a screenshot of their profile. Make sure it fully shows their name and last login date.

Step 2: Uploading the Picture
  • Once you’ve taken the screenshot, make sure to upload the picture in one of the sites mentioned above (e.g. Imgur).

Step 3: Portal > Request Badge Removal
  • Go on Portal > Portal Logs > Access Removals > Request and click on +Add Request. Once there, write the Agent Name, select the Reason (Offline 14+ days), paste the screenshot link in Evidence and click Add Log.

For Members with Closed Profiles or Hidden OT

Scenario A: Trainer+ with OT Hidden
Step 1: Check Discord:
  • If the member is on Discord, message them to: (1) make their OT public, (2) inform them that their badges will be removed if they fail to comply, and (3) warn them that refusal will result in a disciplinary action. Give them 48 hours to respond. If they refuse, you may log a warning citing 1.A §17.
  • If they're not on Discord, proceed to Step 2.

Step 2: Add on Habbo:
  • Send a friend request and give them 24 hours to accept. If they accept, send the same message as above and give them another 24 hours to respond/comply.
  • If they fail to accept your friend request, proceed to Step 3.

Step 3: Check Portal Activity:
  • Verify their activity on Portal by checking their Profile > Activity tab, or their last promotion/​training/tour via Promotion/Training/Tour Logs.
  • If their last activity was from 15 days ago or longer, proceed with a badge removal citing ​"Offline 14+ Days without LOA (OT Hidden)".
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Scenario B: Security with Profile Closed
Step 1: Add on Habbo:
  • Send a friend request and give them 24 hours to accept.
  • If they accept, send a message requesting them to open their profile and explain the consequences of failing to comply. Again, refusal will result in a disciplinary.

Step 2: Check Portal Activity:
  • If they fail to accept your request within 24 hours, verify their activity on Portal.
  • If inactive for 15 days or longer, proceed with badge removal citing "Offline 14+ Days without LOA (OT Hidden)".
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Scenario C: Member on Leave of Absence (LOA) with Profile Closed
Step 1: Contact the Member:
  • Follow Steps 1 and 2 from Scenario A.
  • If they fail to respond, (1) mark them as "Returned" (if you are an LOA Admin, otherwise request for one and show them your evidence), and (2) add a note in "Admin Notes" indicating their profile is closed and they failed to respond.
  • If they respond but refuse to open their profile, still mark them as "Returned", and log a warning citing 2.D.1 §6.

For Evidence, please include your attempt to reach out to the member, their profile (if it's not closed), their last activity on Portal, all with timestamps. Here’s an example on how you should approach the member about it:

For Members who exceeded their LOA

​In this scenario do NOT log a badge removal. This is up to LOA Admins to do, not High Management+ members.
If you have any questions about the Badge Removal Guide please contact the Director General - Strategy Operations or a member of the Chief of Staff Team.
Habbo Intelligence Agency